Shipping Info and FAQs
How long will my popcorn stay fresh?
Your popcorn is popped and packaged the same day. Since we don't use preservatives, we recommend you eat your popcorn in one week and keep it sealed when you aren't eating it. It is still edible after one week (many of our customers tell us they happily go past our one week guideline), but we still recommend you finish within a week.
Is there a guarantee?
If your product is damaged, let us know within 10 days and we will replace it.
Do you ship internationally?
No, not yet.
How will my popcorn be shipped?
Via USPS. There are two options:
|USPS Service||Expected USPS Delivery Service|
|Priority||Generally arrives within USPS' stated time, but USPS does not guarantee a date|
|Express||Within the time that USPS states - this is guaranteed|
If you need to have it there by a certain day, we strongly recommend you choose the Express service.
When will my popcorn ship after ordering?
If you order by 11am EST, your order will ship that day if it is a business day. Otherwise it will ship the next business day. We do not ship on Sundays or Holidays.
Can I enter a future shipping date?
Yes. Just enter it in the "Ship On" field when you check out.
What if I put in the wrong shipping address?
If you notify us before we ship it, we can change the address. If the package is already shipped to the undeliverable address you entered, then we have shipped a perishable food item to the wrong address per your instructions. That's a bummer - no one is happy about that! You can purchase a new package to be sent to the correct address.
Can I get my popcorn the same day if I live in NYC?
Yes - we have same day popcorn delivery in Manhattan. Call us at 917-675-7450. Or you can come pick it up in our store at 95 Orchard Street on the Lower East Side.
I want to order today but ship later. Can I choose a ship date?
Yes! When you check out, check the box that asks if it's a gift. Write in your ship date in addition to a gift note if you have one.
What holidays are you closed?
We are closed for holidays on New Year's Day, Fourth of July, Thanksgiving and Christmas.